Frequently Asked Questions
It is understandable that you may have some questions about what happens at a physiotherapy appointment and more. Please see below for our frequently asked questions. If these don’t answer your question please do not hesitate to get in touch with us by emailing email@example.com or calling 01484 968017.
What will happen at a physiotherapy initial assessment?
At your physiotherapy initial assessment you will spend approximately 45 minutes with a physiotherapist who will ask you a series of questions about your medical history, your lifestyle and the issue you are attending for. They will delve into your previous injury history and medical history to look for clues into your current condition, so bring with you any details of previous injuries / surgery / medications / diagnostic imagery. It may be helpful to write this down before you come.
They may ask you to perform some movements, and they may use touch to assess you. At this session they will discuss a treatment plan with you, undertake any hands-on treatment required, and may also provide you with an exercise plan which will be emailed to you after the appointment. They may, if relevant, suggest a referral to healthcare service or your GP if they believe that physiotherapy is not suitable for your condition. More information about physiotherapy treatments is available on our website here.
What will happen at a Mummy MOT initial appointment?
At your Mummy MOT you will spend an hour with a physiotherapist who will ask you a series of questions about your pregnancy, birth and medical history, your lifestyle and the issues you have experienced since pregnancy / birth. They will delve into your previous injury history and medical history to look for clues into your current condition, so bring with you any details of previous injuries / surgery / medications / diagnostic imagery. It may be helpful to write this down before you come.
The clinician may ask you to perform some movements, may undertake an internal examination of your pelvic floor (with your consent) and they may use touch to assess you. At this session they will discuss a treatment plan with you if appropriate, undertake any hands-on treatment required, and will provide you with a full report including any exercises which will be emailed to you after the appointment. More details about our Mummy MOT is available on our website.
How many treatment sessions will I need?
This is difficult to answer. At JRM Physiotherapy we have been successfully helping patients recover for over 20 years, and we treat every patient based on their individual needs. There is no “one size fits all” approach, and we don’t tie patients into a “package” of sessions, as every condition and patient requires a bespoke approach.
What happens if I don’t get better?
If after a course of treatment with us, there is no improvement, your health professional in our team will write a letter for your GP to refer you for further investigations. This could help facilitate your pathway into NHS services.
What should I wear for my appointment?
It’s useful for you to wear loose comfortable clothing which will allow the clinician to access the part(s) of your body affected. Shorts are preferred, and for women it is useful to wear a vest if possible. If you are coming for a massage, you may need to remove items of clothing, and a towel will be provided. If you are attending for a women’s health appointment / Mummy MOT you may have an internal examination, in which case a modesty blanket will be provided.
Can I bring my baby / child to the appointment?
If you need to bring a child with you that is fine, but please let us know in advance if you’re bringing a pram so that we can arrange for you to be in the downstairs treatment room. Please do bear in mind that in the treatment rooms there is equipment that could be dangerous to a child, so we do ask that children are supervised at all times.
Do you treat children?
Yes, we have many patients who are children. For young children, we may recommend referral to a specialist paediatric physiotherapist instead.
What do you charge?
All our prices can be found on our website here.
How do I book an appointment?
Where can I park / get dropped off?
We have a private customer car park behind the clinic, and there is also a free public car park across the street behind the Carlile Institute / Co-operative. There is also a bus stop a few metres from the clinic.
If I have private healthcare cover, can my provider pay for my treatment at JRM Physiotherapy?
Yes. You can access us, pay, and claim back for your treatment. Or we can invoice your provider directly. You will need to confirm with your provider prior to treatment that they will cover the cost – usually they will provide you with an authorisation code.
Can my employer pay for my treatment?
Yes, we can invoice your employer directly, and have been doing this for many years as part of our ‘Return to Work’ service. We would need pre authorisation in writing that they will cover the cost of the treatment and details of where to send the invoice.
How do I pay for treatment?
If you are self-funding, you will be asked for payment at the end of each appointment. Payment can be made by cash or most credit / debit cards. If you book online, you will have been asked to pay for your treatment / pay a deposit as part of the booking process.
Do you sell gift vouchers?
Yes, we sell vouchers for all our services, including special Mummy MOT vouchers. They are sold with a luxurious gift envelope and can be made out for any value. You can also pay for these online and we can post them directly to the recipient.
Do you charge extra for acupuncture and shockwave?
No. Acupuncture and shockwave treatments are incorporated into our physiotherapy treatment sessions, and if your clinician recommends these treatments they will be included within your physiotherapy sessions at no extra cost. You can find out more about shockwave on our website here.
Do you do home visits?
We do not offer home visits. This is because our clinic has state of the art equipment to provide the most thorough and effective treatments for our patients.
I cannot manage stairs, do you have a downstairs treatment room?
Yes. Please let us know when you book your appointment that you need a downstairs treatment room.
Do you have toilet facilities?
Yes, we have toilet facilities upstairs available. If you need help with accessing these facilities please speak to your therapist.
How do I know I am getting quality care?
All our physiotherapists registered with the Health and Care Professions Council (HCPC). To practice and call yourself a physiotherapist in the UK it is a legal requirement to be registered with the HCPC. Being a registered physiotherapist means that you have met minimum training requirements and abide by strict quality standards of professional conduct. More information about registration with the HCPC is available on their website: www.hcpc-uk.org
In addition, our physiotherapists are all members of the Chartered Society of Physiotherapists, which means they meet and follow agreed standards of training and practice. More information about the CSP is available on their website: https://www.csp.org.uk/
As members of Physio First, our physiotherapists also have committed to collecting and reporting anonymous data about the outcomes of their treatment. These quality outcome measures are analysed independently and as a consequence of the data submitted by JRM Physiotherapy we have been awarded Quality Assured Practitioner Status. This means that we have demonstrated successful treatment outcomes for our patients. More information about what this means is available from Physio First: https://www.physiofirst.org.uk/uploads/assets/42222392-6189-4dc3-88b882bfd2a7dac2/Physio-First-QAP-QAC-eBooklet.pdf
I have a complaint about my treatment – what should I do?
Please email firstname.lastname@example.org and we will be in touch to discuss your complaint further. All complaints are treated as confidential and we endeavour to provide all our patients with an excellent service throughout, so it is important that feedback is given to us so action can be taken.