Covid Guidance – How is our clinic keeping you safe and how can you help us?

(updated 3/5/2021)

Based upon: JRM Physiotherapy Covid Risk Assessment & Guidance updated 24 June 2020

When you attend the clinic for an appointment, you'll find things a little different to usual, as we have put in place measures to reduce the risk of coronavirus to patients and staff. If these processes are followed correctly, patients can be confident that they are unlikely to come into contact with anyone other than their therapist when they attend the clinic, thus ensuring the risk to themselves and the therapist is as low as possible. We thank all our patients for their understanding and support with these processes. If you have any questions or concerns please contact us to discuss them prior to your appointment.

Booking Process

  1. For the safety of our staff and patients, clients are not able to be admitted to the clinic if they have indicated that they, any of their household, or anyone they have had physical contact with have had COVID-19 symptoms or a positive COVID-19 infection test within the last 10 days, or if they are currently under quarantine for any reason.
  2. To facilitate social distancing in the treatment rooms, we ask patients ideally to not bring anyone with them into the clinic, if possible. The car park is available for friends / carers to wait. Social distancing should be adhered to in the car park. Where a chaperone is required, the chaperone should be identified to the therapist so that their details can be recorded in the patients' notes in case of track and trace requirements.
  3. No walk-in appointments are permitted at this time. All patients should book in advance.
  4. Cancellations due to ill health / COVID-19 symptoms will not incur the usual cancellation fee at this time.
  5. Payment by debit / credit card is preferred. If paying by cash we ask that you bring the exact amount if possible.

Access to the Clinic

  1. To limit the number of people in the building, the waiting room is currently not in use. Patients should wait in the car park at the rear of the clinic, and enter the clinic through the back door when instructed to do so by the therapist, who will go out and collect them when they are ready for their appointment.
  2. Patients will leave the clinic by the front door only.
  3. Patients are asked to wear a surgical face mask. Single use surgical masks will be offered to patients upon arrival if needed. Disposable masks must be taken away with the patient and not disposed of on the clinic premises.
  4. Upon entry and exit patients should use the hand sanitiser (after putting on their mask).
  5. Patients are permitted to bring their own water bottle with them which they must take with them when they leave the clinic. They are not permitted to bring any other food or drink onto the premises.

Staff Hygiene

  1. All staff will be wearing a uniform which will be laundered after each shift, on its own at the maximum temperature for the garment (ideally 60 degrees).
  2. Long hair should be tied up.
  3. Hands should be washed with soap for at least 20 seconds in-between patients, before and after eating, and after using the bathroom. Hand sanitiser should also be used as much as possible to supplement hand-washing.
  4. Food and drink should not be taken into the treatment rooms. Water is available from the water fountain.

Personal Protective Equipment

  1. Staff will follow these Public Health England guidelines:
    • Disposable nitrile gloves (single-use, to be changed in between patients.)
    • Disposable plastic apron (single-use, changed in-between patients)
    • Fluid-repellent mask (IIR) (sessional)
    • Glasses and / or visor for aerosol generating procedures (to be disinfected between patients)


  1. Staff will ensure adequate disinfecting and donning / doffing time for PPE is left between appointments.
  2. In between appointments, therapists will clean with disinfectant antiviral spray and wipes: Plinth / couch, stool / chair, keyboard, mouse, card machine, door handles, waterproof pillows, plus any equipment used. Plus after every use they will clean the door handles on the exterior doors, banisters, grab rails (front and back), bathroom facilities and kitchen area.
  3. The clinic will be deep cleaned every weekend as usual.
  4. Those accessing the toilet facilities should disinfect them using the antiviral wipes provided after use.
  5. Ventilation by fresh air will be optimised.
  6. Paper towels will be available and fresh couch roll will be used on the plinth and pillow for every patient.
  7.  Fabric towels used for sports massage will be single-use only and following a treatment will be laundered at a minimum of 60 degrees.
  8. All general waste bins will be emptied at the end of every day by the last therapist to use that room / the clinic.